Refund policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any claims against breakage in transit must be brought to our attention within 3 days of receipt of purchase and must be submitted to mindandbodyteas@gmail.com with photographic evidence. We will then provide a replacement.

Mind + Body Teas handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. We do not accept returns for change of mind, or if you feel our tea is not to your taste. Any other reason for returning - please notify us within 7 days of receipt of order.

Mind + Body Teas is not liable for any loss of an item being returned, therefore we recommend that you return it using registered mail. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full minus original shipping costs.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Mind + Body Teas is not liable for purchases made that are not ‘allowed’ in your country or place of residence. Please check local laws before processing an order, as some countries or places may not permit certain products offered in our range or may have extra duties and taxes subjected to them. We are not liable if a product is confiscated after being shipped in your place of residence or if it required for further treatment, or not allowed in your country or to the country it is shipped to. We are not liable for any duties/taxes subjected on the product, this is the buyers responsibility. Any order placed on our site is automatically agreeing to this term and condition.

You can always contact us for any return question at mindandbodyteas@gmail.com.